cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

unable to login on mac

unable to login on mac

tapasmajhirtp
New member | Level 2

i am unable to login again when i removed it from device access list  but after reinstalling i am facing this issue.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 132.4.3800
bn.constants.WINDOWS_SHELL_EXT_VERSION: 49
bn.is_frozen: True
machine_id: bd4ae0b6-b893-54e8-8606-b5f8fa3bab08
pid: 3122
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='manasm', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='manas majhi', pw_dir='/Users/manasm', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='manasm', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='manas majhi', pw_dir='/Users/manasm', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'manasm', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'manasm', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/manasm'
appdata: '/Users/manasm/.dropbox/instance1'
real_path='/Users/manasm/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/manasm/Dropbox'
real_path='/Users/manasm/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3s/2j_79v9n52n726g4z2b0xlgw0000gn/T'
real_path='/private/var/folders/3s/2j_79v9n52n726g4z2b0xlgw0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 358, in destroy_root_from_config
AssertionError

1 Reply 1

Re: unable to login on mac

Walter
Dropboxer
Hey there @tapasmajhirtp, welcome to our Community and thanks for using Dropbox!

Could you please perform an advanced reinstall and let me know if you still get the same error?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?