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uninstall not an option on Android 5

uninstall not an option on Android 5

Aku603
Explorer | Level 3

I can not uninstall Dropbox on Android 5.  The option is missing, I am receiving the following message when I access the app via Google Play.  Thank you

2021-08-24 23.36.25.png

5 Replies 5

Re: uninstall not an option on Android 5

Walter
Dropboxer
Hey @Aku603 - thanks for posting on our Community and sorry to hear you're having issues with this.

Could you please let me know if you get an error when trying to remove the app normally from your mobile device's home page and not through Google Play?

If you do, please attach a screenshot here so that we can have a visual too. 

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: uninstall not an option on Android 5

Aku603
Explorer | Level 3

When I go to Application Manager Dropbox does not even show as an installed app. It is working, I can access the app and it is current on syncing photos.

2021-08-26 21.39.31.png

Re: uninstall not an option on Android 5

Walter
Dropboxer
Was this app pre-installed on this device @Aku603

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: uninstall not an option on Android 5

Aku603
Explorer | Level 3

No, Dropbox was not pre-installed on this device.

Re: uninstall not an option on Android 5

Walter
Dropboxer
Could you see if this device is listed in your account's Security page @Aku603?

If it is shown there, could you try removing it and let me know if it helps?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    Aku603 Explorer | Level 3
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