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windows 10 upgrade now can't drag and drop

windows 10 upgrade now can't drag and drop

starc11
New member | Level 2

I upgraded to W-10 Pro. Now I can't drag and drop files into DBox. I have two plus accounts.

When I install dropbox on the desktop, it gives me another account, which is full. I can't link the two existing accounts. 

Suggestions?

1 Reply 1

Re: windows 10 upgrade now can't drag and drop

Daphne
Dropboxer

Hi there @starc11, thanks for reaching out to us here!

So it seems like you're having a 2 separate issues there.

For the issue with not being able to drag and drop, can you let me know what happens when you try to do this? If you're getting an error, send me a screenshot of this.

Now for the desktop app, you would only be able to link 2 accounts if one is a personal (Plus or Professional) and the other is a Business account.

If you want to unlink the connected account from the desktop app so you can sign in with another, you can do this by:

  1. Click the Dropbox icon in your system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. Click the button to "Unlink" the account.

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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