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.xslx files will suddenly no longer open in Excel Online

.xslx files will suddenly no longer open in Excel Online

TiffanyPruett
New member | Level 2

I suddenly cannot open any .xlsx files in Microsoft Excel Online from Dropbox. These are files that I was just accessing yesterday afternoon. Any suggestions??

1 Accepted Solution

Accepted Solutions

Re: .xslx files will suddenly no longer open in Excel Online

TiffanyPruett
New member | Level 2

Thank you, Jay.  It appears that the problem resolved itself.  I had rebooted a couple of times before posting here in the community, but while I was waiting for a response, I tried again and was able to access my files. Not sure what was happening, but all is well now.  thank you for responding with possible solutions!

View solution in original post

3 Replies 3

Re: .xslx files will suddenly no longer open in Excel Online

Jay
Dropboxer

Hi @TiffanyPruett, thanks for posting on the Community!

Let's try and resolve this issue together. Could you try switching browsers to see if this helps?

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: .xslx files will suddenly no longer open in Excel Online

TiffanyPruett
New member | Level 2

Thank you, Jay.  It appears that the problem resolved itself.  I had rebooted a couple of times before posting here in the community, but while I was waiting for a response, I tried again and was able to access my files. Not sure what was happening, but all is well now.  thank you for responding with possible solutions!

View solution in original post

Re: .xslx files will suddenly no longer open in Excel Online

Jay
Dropboxer

No problem, glad to hear that the issue is resolved now! :grinning:


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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