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32 bit version of Office not working with Dropbox add-in

Collaborator | Level 10
Does Dropbox add-in work with 32 bit version of Microsoft Excel? I have a user saying that he had to disable the Dropbox add-in for Excel else he couldn't open his files. 64 bit versions of Excel seem to work fine for others.
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Re: 32 bit version of Office not working with Dropbox add-in

Dropboxer
Dropboxer

Hello again @mxoh - thanks for posting that question here and also letting us know about the troubleshooting steps you've already taken. 

 

I don't see a reason why it shouldn't work with the 32bit version of Microsoft Excel. The best way to see into this issue would be to have the user directly contact us by submitting a ticket  providing all the information needed to troubleshoot this and probably some screenshots of the errors they get and steps to reproduce the issue. 

 

 

If there's anything I can do to help from my end in the meantime, do let me know. As you know, I'm always glad to help with your inquiries. 

 

Thank you. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: 32 bit version of Office not working with Dropbox add-in

Dropboxer
Dropboxer

Hello again @mxoh - thanks for posting that question here and also letting us know about the troubleshooting steps you've already taken. 

 

I don't see a reason why it shouldn't work with the 32bit version of Microsoft Excel. The best way to see into this issue would be to have the user directly contact us by submitting a ticket  providing all the information needed to troubleshoot this and probably some screenshots of the errors they get and steps to reproduce the issue. 

 

 

If there's anything I can do to help from my end in the meantime, do let me know. As you know, I'm always glad to help with your inquiries. 

 

Thank you. 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: 32 bit version of Office not working with Dropbox add-in

Collaborator | Level 10
@Walter Thanks for your response again! I just wanted confirmation that 32 bit is not the issue. Will ask the user to contact Dropbox Support then if the add-in is an important feature for him.
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Re: 32 bit version of Office not working with Dropbox add-in

Dropboxer
Dropboxer

Thanks for that and please keep me posted @mxoh!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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