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A member is not receiving our invitation

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A member is not receiving our invitation

New member | Level 2
New member | Level 2

I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: A member is not receiving our invitation

New member | Level 2
New member | Level 2

Items checked: Spam folder / Deleted items / Corporate firewall blacklist

 

This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.

 

The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.

 

Thanks everyone.

View solution in original post

16 Replies 16
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Re: Invitation missing

Super User II
Super User II
Is this to join a shared folder?

If so she should be able to accept it via www.dropbox.com/share

 


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Highlighted

Re: Invitation missing

Dropboxer
Dropboxer

You could have her check her spam folder as well since you're sure about the email address you use @BMCBret

Keep us posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: A member is not receiving our invitation

New member | Level 2
New member | Level 2

Items checked: Spam folder / Deleted items / Corporate firewall blacklist

 

This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.

 

The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.

 

Thanks everyone.

View solution in original post

Highlighted

Re: A member is not receiving our invitation

Dropboxer
Dropboxer

Thanks for keeping us in the loop and posting your workaround as well @BMCBret - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed.

 

Happy Monday!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Invitation missing

New member | Level 2
New member | Level 2

We are also having this problem today and invitation email is not coming through, have checked junk and spam several times and sent invite a couple of times, tried sending to different email address and so no luck.

 

Please advise

Seema

Highlighted

New Member Invite

New member | Level 2
New member | Level 2

New Member Invite not being received, have checked spam junk folders and tried inviting using personal email still no luck, please advise

 

Thanks

 

Seema

Highlighted

Re: New Member Invite

Dropboxer
Dropboxer

Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.

As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).

Take a look at your inbox and we'll pick this up from there. 

Thanks in advance @Shassan!

@Mark: Thanks for helping keep our Community neat 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: New Member Invite

New member | Level 2
New member | Level 2

We have the same problem. Invited a new member but the email never arrives.

Highlighted

Re: New Member Invite

Dropboxer
Dropboxer

Hey @VBICT, welcome to the Dropbox Community!

If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by:

  1. Logging in to the Members tab in the Admin Console.
  2. Click on the gear to the right of the member you'd like to invite.
  3. Select Resend invite from the drop-down menu.

From there, ask the user to check their spam and filtered email.

Also, check if there's a proxy, VPN, firewall, security app, or even ISP/router that could be hindering traffic to these Dropbox domains?

Let us know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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