Acces Denied while opening files

danipao · ‎06-20-2018

Hey!

When I open a file (which I didn't create, we're on a business account) it appears a message saying "There was an error opening this file. Access denied" ... What does it mean? How do I fix this issue? I am the only one from the team that can't open that file.

Thanks!

Jane · ‎06-20-2018

Hey danipao, let’s look into that together!

Just to add a bit more info, Mark is right on that one, as your admin (or other team members) will need to invite you to any shared content you’ll need to access on the Business account.

Additionally, as you’ve mentioned that you’re getting an error message, would you mind posting us a screenshot here? (Note: You can even upload the screengrab on your Dropbox account & post us a shared link if that’s more convenient to you). Thanks in advance!

Jane
Community Moderator @ Dropbox
dropbox.com/support

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Mark · ‎06-20-2018

Have you checked they've given you access?

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Jane · ‎06-20-2018

Hey danipao, let’s look into that together!

Just to add a bit more info, Mark is right on that one, as your admin (or other team members) will need to invite you to any shared content you’ll need to access on the Business account.

Additionally, as you’ve mentioned that you’re getting an error message, would you mind posting us a screenshot here? (Note: You can even upload the screengrab on your Dropbox account & post us a shared link if that’s more convenient to you). Thanks in advance!

Jane
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Acces Denied while opening files

Acces Denied while opening files

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Re: Acces Denied while opening files

Re: Acces Denied while opening files

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