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Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

New member | Level 2
New member | Level 2

Hello, I have made same mistake as many others (as I can see in the community posts): I was invited to join a Dropbox Business (free trial version!) Team to be able get some files from a photographer. I didn't totally understand the two options when joining, so I merged my Plus-account into the Business account.

Bad mistake, I know...

Trying to retrieve my files (as the person who started the Business account won't keep it running after the trial period), I added a personal Basic account from within the Teams account, using another e-mail. I have managed to move some of my personal files to the new account, but since I had 115 GB of data in my Plus account obviously I need more capacity. When clicking "Upgrade", it says I already have the Plus plan with 2 TB storage!

But still, I can only use 2 GB - I tried to move a larger folder, but was asked to upgrade - which isn't possible!?)

Now I have asked the Business account owner to turn me into co-admin, in order to try to solve it that way - but I cannot see how to do it.

I guess the trick is to be able to set up a new Plus account.

So, how do I do it?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Thanks for clarifying, @PeterWiklund !

Firstly, do not worry - the content on your account remains safe regardless of a downgrade. 

However, I have reached out to you via email (to the email address associated with your Community profile) so that we can look into this further together. 

Do check your emails when you have a moment and we can take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

11 Replies 11
Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Hi there @PeterWiklund

As a first step, please have a look at your Plan tab to see the subscription that you're on.

If you find that it's on a Basic account, then check the email address associated with the account from the General tab and try to upgrade again. 

Additionally, you can have a look at this link to find out how an admin of a team can make a member an admin as well.  

Finally, I also wanted to mention that if you want to leave the team, you can also ask the admin to convert you to an individual account. You can find more info about how to do that and what's transferred to your (removed) Basic account in this article

Let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

New member | Level 2
New member | Level 2

Ok, thanks, but that did not give any solution to my problem.

Let me take it from the start again:

  • My personal Plus account was merged into a Business plan. Looking at that Plan tab, it obviously says I have a Business plan.
  • I created an additional Personal Basic plan from within that account (with another email-address). Looking at that Plan tab, it says I have a Basic account. So, when clicking on "Upgrade" it says I already have a Plus account. But I can still only use 2 GB storage.
  • So: I cannot move my files to a Basic account (since it's 115 GB), and it's not possible to upgrade to a Plus account. What to do?

(Re: admin-question, I am already an admin of that Business team, which doesn't seem help me in any way.)

Please help me save my files before the trial period ends!

 

/peter

Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Thanks for clarifying, @PeterWiklund !

Firstly, do not worry - the content on your account remains safe regardless of a downgrade. 

However, I have reached out to you via email (to the email address associated with your Community profile) so that we can look into this further together. 

Do check your emails when you have a moment and we can take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

New member | Level 2
New member | Level 2

Thanks - problem solved! (but I cannot see any "Accept as Solution" button to press...?)

Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Hey @PeterWiklund1,

Would you mind sharing with us how you managed to solve the issue from your side? I'm sure it would be helpful for others who might be experiencing the same issue.

Just to note, if you're not seeing the option to "accept as solution", can you try using a different web browser or even an incognito/private window?

I hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

New member | Level 2
New member | Level 2

Right, this is what I had to do:

1. I opened a brand new Dropbox Plus account with a new, temporary, e-mail address that I created for this purpose.

2. I shared all folders, one at a time, from my previous account (which was merged into the Business account) with my new account. I saved each folder in my new account, and transferred the content to new folders set up in that account (yes, a VERY time-consuming operation forr 115 GB...).

3. Then I could delete the old, empty folders.

4. Before the trial version of the Business account expired, I had to change the e-mail address connected to that account (so I could use my ordinary to my new ordinary account), so I set up yet another temporary e-mail address for that purpose.

5. Final step was to change the e-mail address connected to my new Plus account to my ordinary e-mail address. And finally, everything is like before... quite a few hours later...

 

I still can't see the "Accept as solution"-button, not even if I use another browser, sorry.

Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Hey @PeterWiklund1, I hope you had a great weekend!

Thanks for sharing this with us here in great detail, I'm sure this will be helpful for others who might have the same issue in the future.

I accepted Lusil's reply as the solution for you since you're having trouble with this. Please do let me know if it wasn't the correct reply and I'll make sure to amend that for you.

Hope you have a great start to the week - cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

New member | Level 2
New member | Level 2
Hi Lusil,
I have a somewhat similar issue I think. Somehow my personal account managed to sync or merge with a business account I was a member of. I’ve since left the organization and now can’t access my personal files? They moved or disappeared? While I’m somewhat concerned about them seeing info, I’m more hopeful there is a way support can help me to restore to my personal account. Thanks!!
Highlighted

Re: Accidentaly joined a Teams account, lost my Plus-account - cannot get a new Plus-account!

Dropboxer
Dropboxer

Hi there @Jason GB, thanks for nudging us on this thread. 

 

If you were previously on a Business team and got removed, could it be that the team admin deleted you as a member? 

 

If so, they can recover your account by following these steps, and then convert you to an individual account with these ones. 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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