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Account Admin

Account Admin

Explorer | Level 3

I do not see an account admin on our account.  I have taken over the email address because it is a business email address.  When I try to find the admin, it appears no one is the admin.  All users can edit, but I don't see the admin.  I can't change any because it says I need admin rights.  How do I find out who is the admin and how do I change it?

6 Replies 6

Re: Account Admin

Dropboxer

Hey @calabashlakespres; welcome to our Community!

 

Can you please clarify what your account's plan tab is showing and, if possible, send us a screenshot of what's troubling you in order to advise further?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Admin

Explorer | Level 3

3.jpg

Re: Account Admin

Dropboxer

This is your homepage and the members of a shared folder @calabashlakespres.

 

What is your account's plan tab showing?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Admin

Explorer | Level 3

Screenshot (46).png

Re: Account Admin

Dropboxer

Thanks for your speedy response @calabashlakespres.

 

It seems like you're looking at an individual account on the Basic plan and not a team account; that's why there's no team admin to be found. 

 

Can you let me know what exactly are you trying to accomplish and if you get a specific error, send me a screenshot of that as well?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Admin

Explorer | Level 3

I have just taken over as the new President of our HOA.  I want to make sure that the old BOD cannot access the account.  I have changed all the passwords for the 7 members on the account and just want to make sure that our information on the account is private to only those who are currently on the board.  I thought that each account had to have an administrator since it said that I did not have administrative priviledges and I wanted to make sure that only those on the board were able to access the account.

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