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Automated Team Folders update - any way to undo?

Automated Team Folders update - any way to undo?

New member | Level 2

Got this automated email this morning:

Your Dropbox Business team can now use improved team folders. To enable everyone to communicate and work from the same place, the new team folders will have the same name and be organized the same way for everyone on your team. Learn more about improved team folders.

I can't tell you how much this messed up our team organization. It broke all the links to all my inDesign files - thousands of documents. Things are misnamed, doubly-named, shares no longer work, and files are duplicated. 

Is there ANY way to undo this poorly executed action?

14 Replies 14

Re: Automated Team Folders update - any way to undo?

Explorer | Level 3

Can't beleive this was done 'just like that'. Got the same email from Dropbox and then laptop dropbox started syncing 830,000 files on three connected PCs and rendered them all useless. Now all Office and Adobe apps are unable to see 'recent' files or 'linked' files. Appalled. Team Folders help file says 'you might be able to rename your team folder back to what it was before' Whay wasn't this done automatically?

Re: Automated Team Folders update - any way to undo?

New member | Level 2
This action by Dropbox caused major issues for our organization as well. Our automated processes depend on folders being in expected locations. The syncing load this caused was another source of aggravation. Dropbox will lose customers with over-steps like this. Possibly this customer.

Re: Automated Team Folders update - any way to undo?

Explorer | Level 3

We are based in the UK and after the problems started discovered that the support help line is only manned 9am-5pm Mon-Fri - so basically when the problems are causing us grief there is no-one available to talk to.

 

Emailed support help Saturday morning and again Sunday morning and as a Business user have a guaranteed 12 hour response - it's now 24 hours since first email and no response.

 

We've calculated that the re-sync will take a minimum of 72 hours per PC but only if PCs are not being used. However, having left my PC syncing all last night, this morning I discovered that Dropbox sync crashed overnight! Of course this doesn't take into account any sync that might need to take place once we then rename the Team Folders to our original shared folder name.

 

Microsoft OneDrive being investigated as we speak....

 

 

 

Betreff: Automated Team Folders update - any way to undo?

New member | Level 2

Thank you Dropbox! Nice Christmas present!

 

In our organisation the Windows pcs are more affected by the endless sync/crashing sync than the macs. The sync crash seems to occur when the disc is full on theses pcs. 

 

It is unbelieveable: Everybody who starts working for us is told that he/she never should rename these folders. And who renamed the folder? Dropbox itsself? 

 

Simple Question: Is it possible to rename the team folder? 

Re: Automated Team Folders update - any way to undo?

Dropboxer
Hi,

We just released to everyone our new improved team folders which will enhance your Dropbox experience overall, a few things had to happen to enable this change which is what you're seeing now:

- Team folders were restored: We restored team folders that were moved, renamed, or removed to members’ default Dropbox folder.
- Duplicate folders were resolved: "(team folder conflict)" was added when an existing folder had the same name as a team folder.
- Permissions were changed: Members won’t be able to move or remove team folders from their Dropbox.

With these new team folders we created a consistent experience across your Dropbox Business team. They are available in each member's default Dropbox folder with the same name for everyone. These changes are permanent and cannot be undone.

If you really need a folder to go back to its previous location, I would recommend creating a shared folder with the relevant group of team members and relocating it within your account. Check out this Help Center article to learn more about shared folders:

https:confused face:/www.dropbox.com/help/19

Thanks,
Fearg

Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!


Betreff: Automated Team Folders update - any way to undo?

Dropboxer
Hi Jörg,

You can now with the new team folders rename them and have that change update for all members of the folder.

Thanks,
Fearg

Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!


Re: Automated Team Folders update - any way to undo?

New member | Level 2

Sorry, but no – it created inconsistency and duplicates across my previously carefully-considered hierarchy. This should never have been anything but an opt-in feature.

I have been managing assets and data for 20 years. My structure was deliberate and sensible. Your robots broke my tree.

For example, previously:

IMAGES

---Indoor images

------with people

------without people
---Outdoor images

------with people

------without people

 

Now: 

 

INDOOR IMAGES IMAGES

---Indoor images

------with people, 1/2 of the images

------Outdoor without people
---Outdoor images

------with people

------Indoor with people, 1/2 of the images

---------Indoor without people

------without people

 

 

This did not help us. 

Re: Automated Team Folders update - any way to undo?

New member | Level 2

We are groaning in commiseration with you from Southern California! Many of our techs and designers access files overnight or while offsite, so our workflow is pretty severely impacted, particularly as so many are working whilst traveling right now! Unhappy holidays, I guess!

Re: Automated Team Folders update - any way to undo?

Explorer | Level 3

Hi Fearg
I can only reiterate what clawlamont said - this should have been an opt-in feature. Or alternatively a feature that was publicised as 'Do you want to do this now?' - bit like Windows 10 update.

 

The least it could have done was to say 'this will take an enormous amount of time and will leave you with misplaced files, unusable PC while its moving and a time overhead needed to fix everything once the change has been made.

 

I spoke with UK support today and they said that we were informed this would happen - but we just received emails saying:

 

15 Dec: 'Starting December 15, 2016, improved team folders will be enabled for all Dropbox Business teams'
16 Dec: 'We've changed your folder name from xxxx to Team Folders' - the folder named xxx was the shared name in the root folder'
17 Dec: 'Now available to all Dropbox Business and Enterprise teams, team folders’

 

UK support also said that this move was a benefit to Dropbox users...

 

so far I haven’t seen a benefit and had to work the weekend before the UK Christmas holidays and I suspect will now also have to work over the Christmas holidays because I still can't use my PC.

 

Nowhere in these emails does it say: ‘When we rename your folder it will:
- delete everything locally
- remove your personal synching preferences
- attempt to download all cloud storage
- leave some files where they were because they were in conflict
- virtually bring PC usage to a standstill for what has so far been three days and counting
– make your hard disk thrash like crazy while we try to download the complete contents of your cloud storage account
- overload your CPU
- bring a user's PC to it's knees because the cloud storage won't fit on it's 500GB HDD and Dropbox deleted the synch preferences as part of the 'new features' upgrade
- keep crashing dropbox because it's just too much

 

Signed:

'a Dropbox user with 'improved team folders' and with disgruntled agency clients (who can’t get their work completed because we can’t access their work easily) and with 600,000+ files still to sync. on his PC '

 

PS I also received an email from Dropbox on Friday thanking me for my automated payment (!)


PPS I also received an email from Dropbox just now with some handy ‘after the event’ advice which only had a negative effect on my frame of mind:

 

• When accounts were migrated to improved team folders, existing team folders may have been moved or renamed.
• This means that if a team folder was previously moved, unmounted, or renamed, it was re-added, moved, and/or renamed back to the original name so that all team members have the team folder in their account at the top level, and all have the same name.
• This means that if the folder was previously unmounted or selectively synced, it will start to sync to their devices again.
• This behavior is expected as any selective sync settings were related to the location of the folder and do not follow the folder if it is moved.

• This is only expected to occur during the initial transition to improved team folders.
• Please keep in mind, if there was already a folder in the new location with the same name as the team folder that was moved, then you may see two copies of this folder. One with a “(2)” appended to the end of this folder name. This automatic rename occurs as two folders in the same location cannot have the same name. You can leave these folders as they are or rename the folders if you would like.
• If you still see a copy of the team folder that was moved in the original location, with only a small set of the folders or files it had originally, this may have occurred if these files or folders were unable to be moved automatically if they were actively being edited or accessed by a member of this team folder. I would recommend reviewing the content of this copy of the team folder to determine whether you would like to move any files or folders within it to the new location of the team folder.

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