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Business account Downgraded whilst waiting for invoice

Explorer | Level 4

Hey guys,

We have been struggling to pay online due to some form of glitch. We ended up getting a Advanced Support person who was in the process of sending out an invoice to us (early last week). This unfortunatly has'nt happend yet and our account has been downgraded bringing our entire production team / environment to a grinding halt.

Times like this i wish that we had an offline data server.

 

Please note we have already filled out the form and emailed it back to the support person.

 

Thank you,

Lachlan

7 Replies 7
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Re: Business account Downgraded whilst waiting for invoice

Super User II
Super User II

Oh dear :(

Do you happen to have a ticket number?


 


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Re: Business account Downgraded whilst waiting for invoice

Explorer | Level 4

Hi Mark I do.

Ticket #9019977

 

 

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Re: Business account Downgraded whilst waiting for invoice

Super User II
Super User II

I've tried to escalate for you @lachlanmenzies. Unfortunately I cant do anything myself as I'm not an employee but I have passed it on to some. 


 


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Re: Business account Downgraded whilst waiting for invoice

Explorer | Level 4

Thanks alot for your help Mark! Fingers crossed I get somewhere, As I have an office of 15 people who wont be able to work tomorrow morning if I cannot rectify in time!

Highlighted

Re: Business account Downgraded whilst waiting for invoice

Super User II
Super User II

What I will warn you is that I'm based in GMT+0 and so are my Dropbox contacts, so, nothing will be picked up or actioned until early tomorrow morning at the very earliest. So, depending upon where you are you may need to look at running some contingency plans


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Business account Downgraded whilst waiting for invoice

Explorer | Level 4

Ended up switching to monthly billing and attempting to pay online and it worked. so that has enabled business to contine to work this morning.

Still need this to be fixed so it doesnt happen every month.

Highlighted

Re: Business account Downgraded whilst waiting for invoice

Community Manager
Community Manager

Hi @lachlanmenzies, sorry to hear this, but very glad you managed to workaround this issue to continue to work this morning. 

I've raised this on your ticket for Bruce's attention. I hope you get to a solution as soon as possible.

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