Business account Downgraded whilst waiting for invoice

[lachlanmenzies]

Hey guys,

We have been struggling to pay online due to some form of glitch. We ended up getting a Advanced Support person who was in the process of sending out an invoice to us (early last week). This unfortunatly has'nt happend yet and our account has been downgraded bringing our entire production team / environment to a grinding halt.

Times like this i wish that we had an offline data server.

Please note we have already filled out the form and emailed it back to the support person.

Thank you,

Lachlan

[Mark]

Oh dear 😞

Do you happen to have a ticket number?

[lachlanmenzies]

Hi Mark I do.

Ticket #9019977

[Mark]

I've tried to escalate for you @lachlanmenzies. Unfortunately I cant do anything myself as I'm not an employee but I have passed it on to some. 

[lachlanmenzies]

Thanks alot for your help Mark! Fingers crossed I get somewhere, As I have an office of 15 people who wont be able to work tomorrow morning if I cannot rectify in time!

[Mark]

What I will warn you is that I'm based in GMT+0 and so are my Dropbox contacts, so, nothing will be picked up or actioned until early tomorrow morning at the very earliest. So, depending upon where you are you may need to look at running some contingency plans

[lachlanmenzies]

Ended up switching to monthly billing and attempting to pay online and it worked. so that has enabled business to contine to work this morning.

Still need this to be fixed so it doesnt happen every month.

[Emma]

Hi @lachlanmenzies, sorry to hear this, but very glad you managed to workaround this issue to continue to work this morning. 

I've raised this on your ticket for Bruce's attention. I hope you get to a solution as soon as possible.