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Business account re-activation

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Business account re-activation

Explorer | Level 3

Dear Sir, Madam,

I am trying to re-activate our Business account which has been downgraded weeks ago, but I cannot get a meaningful response from Dropbox Support (Ticket #840460. We use the account to store and exchange data between members of our university research group, and not being able to upload new files is quite disruptive for our work. The main reason our Accounts Payment Dept couldn’t pay earlier was that it took Dropbox two months to send us an invoice, which we need before any payment can be authorised.

In any case, my university paid the invoice more than a week ago, but I have been unable to contact anybody at Dropbox who could confirm our payment and reinstate the account. Whom do I contact? I need a response better than:

I will be escalating this to them immediately in order for them to resolve this for you as soon as possible.

Best wishes,

KCL09

 

1 Accepted Solution

Accepted Solutions
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Re: Business account re-activation

Dropboxer
Dropboxer
Hey @kcl2, sorry to hear about the frustration caused, I understand that you need some immediate assistance at the moment. 
 
As I’d like to help you on this pressing matter as much as possible, I’ve located your last ticket on our system & I’ve prioritized your request internally. I can see on my end that it’s in our specialized technicians’ inbox, so you may expect an update from them soon on that correspondence.
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way, so as to check back with you asap. Thanks for bearing with us while our team is investigating. 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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View solution in original post

1 Reply 1
Highlighted

Re: Business account re-activation

Dropboxer
Dropboxer
Hey @kcl2, sorry to hear about the frustration caused, I understand that you need some immediate assistance at the moment. 
 
As I’d like to help you on this pressing matter as much as possible, I’ve located your last ticket on our system & I’ve prioritized your request internally. I can see on my end that it’s in our specialized technicians’ inbox, so you may expect an update from them soon on that correspondence.
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way, so as to check back with you asap. Thanks for bearing with us while our team is investigating. 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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