cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I get my files back if they were deleted more than 30 days ago?

Can I get my files back if they were deleted more than 30 days ago?

New member | Level 1

I am the administrator of a folder that I share with my coworkers around 15 people. I recently found out that a series of file have gone missing. I checked the event history and the delete folder, and no one has tempered with the files, and it just vanished. My coworker told me that the file went missing a month ago and she thought I deleted them, which I didn't. BUT, I just got a new computer because the old one died...

Right now all I am asking is, is there any way that i could get my file back?

1 Accepted Solution

Accepted Solutions

Re: HELP!!!!

Super User II

If they were deleted over a month ago, then no, they cannot be recovered. If you had a Pro account with the Extended Version History add-on active at the time the files were deleted, then you would have had 1 year of file history instead of the standard 30 days.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

View solution in original post

1 Reply 1

Re: HELP!!!!

Super User II

If they were deleted over a month ago, then no, they cannot be recovered. If you had a Pro account with the Extended Version History add-on active at the time the files were deleted, then you would have had 1 year of file history instead of the standard 30 days.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

View solution in original post

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?