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Can't create Team folders. I don't have a team folder tab.

Can't create Team folders. I don't have a team folder tab.

jazzmeg1
Advanced Collaborator | Level 16

Hello

Let's say that you are a Team Admin with the Standard Plan.

However, you can only see the "Locked files" tab on the Content<Admin Consol.

There is no  "Team Folders" or the "Archive" tab on the page. Therefore, he can't create any team folders. 

Could you please tell me why this happens? This is a question from one of my Dropbox course participants.

Thanks!

1 Accepted Solution

Accepted Solutions

Re: Can't create team folders

Fiona
Dropboxer

Correct! :slight_smile: :white_check_mark:


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Can't create team folders

Fiona
Dropboxer

Hello @jazzmeg1!. :grin:

Glad to assist you! 

Did this account have a Team folder tab up to a point? :thinking: Is this the first time you are accessing this account?

I understand that you see this in the Admin console of this account. 

kZUMew_DqYYhncklkGL73Q.png

Am I right? 

If this is the case, team folders can be created directly from the files page. Everything that is not in the purple folder, is practically a Team folder because all the members can see it.  

Here is all the info you need for this new Business structure. 

Get back to me with all your questions. 

Cheers!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Can't create team folders

jazzmeg1
Advanced Collaborator | Level 16

Hi Fiona,

So in this case, this person is likely to have the "team space" instead of the regular account. I don't have a team space so it is hard for me to understand how it works, but what you are saying is:

With the team space,  team admins can create team folders only from the "file" page instead of the "content" page in the admin console.

Is that correct?

Re: Can't create team folders

Fiona
Dropboxer

Correct! :slight_smile: :white_check_mark:


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Can't create team folders

jazzmeg1
Advanced Collaborator | Level 16

Thank you!!

 

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