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Can't see my Business folders on my computer, only my personal Plus folders

Can't see my Business folders on my computer, only my personal Plus folders

New member | Level 2

I had a Dropbox Plus account, which I recently upgraded to a Dropbox Business account. All seems fine in the online version. However, I can't see the folders that are in the Business Dropbox account on my computer, only my previous 'Plus' files. How can I add the Business folders to my desktop app? Do I need to uninstall Dropbox App and reinstall? Why isn't the business account showing up? Thanks 

1 Accepted Solution

Accepted Solutions

Re: App Folders and Business access

Dropboxer
Hi there, welcome to the forums!
 
Just to clarify, if you upgraded your Plus account to a Business account, then it should technically be the same account.
 
If not and in fact you have a separate work account, then try linking the personal and work accounts, and then have both folders appear on your computer.
 
Let us know if this works!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Re: App Folders and Business access

Dropboxer
Hi there, welcome to the forums!
 
Just to clarify, if you upgraded your Plus account to a Business account, then it should technically be the same account.
 
If not and in fact you have a separate work account, then try linking the personal and work accounts, and then have both folders appear on your computer.
 
Let us know if this works!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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