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Can you help downgrade my account so I don't pay any more?

Can you help downgrade my account so I don't pay any more?

Jessekussack
New member | Level 2

I do not want to pay $9.99/ month anymore. I just deleted a ton of items in my Dropbox. Can I start using it for free again? If not, my boss wants us to switch to another provider

3 Accepted Solutions

Accepted Solutions

Re: Dropbox payments

Rich
Super User II

Yes, you can downgrade back to a Basic (i.e. free) account. Refer to the following help article for information on how to do that.

 

 

Know that when you downgrade an account you're just cancelling the automatic monthly/yearly renewal. Your account won't go back to Basic right away. You'll keep your current account benefits until the end of your current billing cycle, at which time your account will be downgraded back to Basic.

View solution in original post

Re: Dropbox payments

Norah
Dropboxer

 

Hi Jessekussack, welcome to Dropbox Community!

 

As @Rich accurately mentions you can follow the steps here on how to cancel your current subscription if you wish to, or you could you raise a ticket with our team here and help you with your inquiry. 

 

Additionally, in case you upgraded your Dropbox account via the app on your phone, your subscription is administered by the app store platform, not by Dropbox.

 

Therefore, we cannot cancel your subscription on our side and need to ask you to also cancel the recurring payment in the app platform by following the steps here. And for Apple purchases, follow the steps here.

 

Let me know if you need anything further! 




Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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View solution in original post

Re: Dropbox payments

Elixir
Super User
Yes, you can. Probably, this article is helpful for you https://www.dropbox.com/help/billing/cancel-dropbox-plus

View solution in original post

3 Replies 3

Re: Dropbox payments

Rich
Super User II

Yes, you can downgrade back to a Basic (i.e. free) account. Refer to the following help article for information on how to do that.

 

 

Know that when you downgrade an account you're just cancelling the automatic monthly/yearly renewal. Your account won't go back to Basic right away. You'll keep your current account benefits until the end of your current billing cycle, at which time your account will be downgraded back to Basic.

View solution in original post

Re: Dropbox payments

Norah
Dropboxer

 

Hi Jessekussack, welcome to Dropbox Community!

 

As @Rich accurately mentions you can follow the steps here on how to cancel your current subscription if you wish to, or you could you raise a ticket with our team here and help you with your inquiry. 

 

Additionally, in case you upgraded your Dropbox account via the app on your phone, your subscription is administered by the app store platform, not by Dropbox.

 

Therefore, we cannot cancel your subscription on our side and need to ask you to also cancel the recurring payment in the app platform by following the steps here. And for Apple purchases, follow the steps here.

 

Let me know if you need anything further! 




Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Dropbox payments

Elixir
Super User
Yes, you can. Probably, this article is helpful for you https://www.dropbox.com/help/billing/cancel-dropbox-plus

View solution in original post

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