Cannot save Screenshots to Dropbox Business folder on Mac

[Dan A.12]

I get "You don’t have permission to save files in the location where screen shots are stored." when I take a screenshot. I have ticked the preference under Dropbox App > Import > Save screenshots to your { Business account }

App version is v60.4.107 on iMac 10.13.6 (High Sierra)

I had one solution to relink it from the Terminal:

$ defaults write com.apple.screencapture location /Users/{my-user}/Dropbox\ \({User}\{space}{Name}\)/Screenshots

- curly braces replace real info

This results in an error saying: 

2018-11-07 14:00:07.365 defaults[13803:2279648] Could not parse: /Users/{my-user}/Dropbox ({User Name})/Screenshots.  Try single-quoting it.

[Jane · Accepted solution]

Hey @Dan A.12, here’s a bit of info that would be helpful in diagnosing this behavior!

As an initial step, can you make sure that you’re running the latest stable version of the application on your Mac (61.4.95), you’ve made all OS updates & you’re not using Symlinks? It’s also advisable to make sure Dropbox is syncing correctly on your menu bar, as below:  

Spoiler

 

That essentially means that once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). You can also have a look at the overlay icons on your device / . Do they appear as expected?  

If you suspect that something isn’t working correctly, I’d like to point you towards third party apps that may be obstructing our updates in the background (eg. some users have reported that the application "Boxifier"blocks the installation from being carried correctly). To my mind, you could disable all security applications running in the background then you could have a look at the steps outlined here: 

Spoiler

• Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the icon in the Notifications panel and select "Quit Dropbox".

• Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.  

• Reinstall the Dropbox desktop application following these steps: 

• Disable any Security/Antivirus programs & download our offline installer:  https/www.dropbox.com/downloading?plat=mac&type=full (Mac) 

• Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.

Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks & I hope you have a wonderful rest of your day ahead!