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Cant add members. Error: "Please refresh the page".

New member | Level 2
New member | Level 2

i cant add members to my team. It says "Please refresh the page."

Please help 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Please refresh the page.

Dropboxer
Dropboxer
Hi there @darkazanli!
 
Initially, please note that when a team admin changes the number of licenses on your team (which you can do at any time), the change will only come into effect at your renewal date. For this reason, if you’re a team admin, could it be that you or another team admin (if there is one) reduced the number of licenses?
 
Please bear in mind that you can reduce or increase the number of licenses by following these steps below:
1) Click Manage licenses further down under Manage your plan.
2) Choose how many licenses you'd like to have in total.
3) Click Reduce licenses, or Add licenses and pay online. 
 
In any case, if you’d like more info or further assistance, due to account-specific and sensitive info required to further investigate, please contact out Support team. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

11 Replies 11
Highlighted

Re: Please refresh the page.

Super User
Super User

Hello @Topfix, can you please try using a different browser? Even better if you use the browser in Incognito/Private browsing mode with any extension disabled. 

Highlighted

Re: Please refresh the page.

New member | Level 2
New member | Level 2

No still the same

Highlighted

Re: Please refresh the page.

Dropboxer
Dropboxer
Hey there @Topfix!
 
As a second step, beyond what @Elixir suggested (awesome work on that), could you please send us a screenshot of the error message that you’re seeing so as to have a better understanding of what you’re seeing?
 
Thanks in advance! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Please refresh the page.

New member | Level 2
New member | Level 2

I'm having this same issue... Please help.

Highlighted

Re: Please refresh the page.

Dropboxer
Dropboxer
 
As @Elixir mentioned, did you try switching browsers, using incognito, and ensuring that you’re not using any browser extensions? If you’re still having trouble with this, please send me a screenshot of the error so as to have a better understanding of your concern. 
 
Thanks! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Please refresh the page.

New member | Level 2
New member | Level 2

I went to my admin console and there was a notification at the bottom that asked if i wanted to send the invite. Once I did that, it worked. However, previously, I didnt have to do that step.

Highlighted

Re: Please refresh the page.

Dropboxer
Dropboxer
Thanks for the swift response, @Kardiak06! Glad to hear that you were able to resolve your concern in the end. 
 
If there’s anything else we can help with, just give us a shout. In the mean time, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Please refresh the page.

New member | Level 2
New member | Level 2

I figured it out, you have to add a new license even though it says you have one already. or you can delete one of your existing licenses

there is something wrong with the license counter. it says I have 18 but will have 17 starting on my next billing cycle. it weird.

Highlighted

Re: Please refresh the page.

Dropboxer
Dropboxer
Hi there @darkazanli!
 
Initially, please note that when a team admin changes the number of licenses on your team (which you can do at any time), the change will only come into effect at your renewal date. For this reason, if you’re a team admin, could it be that you or another team admin (if there is one) reduced the number of licenses?
 
Please bear in mind that you can reduce or increase the number of licenses by following these steps below:
1) Click Manage licenses further down under Manage your plan.
2) Choose how many licenses you'd like to have in total.
3) Click Reduce licenses, or Add licenses and pay online. 
 
In any case, if you’d like more info or further assistance, due to account-specific and sensitive info required to further investigate, please contact out Support team. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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