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Changing Admin on Business Account

New member | Level 2
New member | Level 2

Hi there, we have a business account for our company with all sensitive information where our previous Accounting firm actually created the email and Business account. The problem we are facing is that this Accounting firm is no longer servicing our company and we can not get ahold of the person who created this account as they are no longer employed with that Accounting firm. Is there a way to on the back end change the Admin rights over to the CFO currently at our company? Or is our Business account with all of our information just lost to that company? 

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Re: Changing Admin on Business Account

Dropboxer
Dropboxer

Hey @lexip1293, thanks for reaching out to us here!

To see what we can do about this, we will need to continue through our Support channel where we have access to account specific details.

I was able to locate your open request with our team and I've passed along the info you gave us here. A member of my team will be in touch with you as soon as possible with some assistance on the matter.

Sorry that I couldn't be of much help with this myself, but please don't hesitate to get back to me if you have any other questions.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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