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Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

New member | Level 1
New member | Level 1

Good afternoon,

I didn't see a good way to lodge a support ticket. Today quite a few of most of our employees recieved a phishing email which prompted the entry of dropbox/email credentials.

It looks as though the recipients of these credentials quickly changed dropbox account passwords. This in turn caused many users (once alerted of the fause email) to login with the wrong (old) credentials.

Dropbox looks to have quickly cottoned on to this scam and has reverted passwords along with prompting the user to change their password upon successful login.

Unfortunately as part of your automated (and very sensible) protection process it seems you are currently refusing single factor authentication attempts from our proxy server's IP address (even with the correct credentials). Two factor still works, as does logging in via another IP.

As this is likely to be an automated blacklist based on the number of failed login attempts (and therefore thinking we're attempting a brute force attack) could you let me know when this ban/blacklist will be lifted.

We are a media company of which many of our users take advantage of the features dropbox brings in their daily workflows, I'm a sysadmin at said media company and would be keen to see this resolved.

I won't post the IP here but the one used to send this question is from said IP address.

Should you wish to contact me via this account (or the email address associated) please feel free, this is a personal account,

Many thanks,

Tristan.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Super User II
Super User II
I didn't see a good way to lodge a support ticket.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

4 Replies 4
Highlighted

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Super User II
Super User II
I didn't see a good way to lodge a support ticket.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Highlighted

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Super User II
Super User II

Just to add to Rich's spot on answer I would just add that as a free user do not expect a fast response to your ticket. Business and Pro users (rightly) get priority on support


 


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Highlighted

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

New member | Level 1
New member | Level 1

Thank you Rich and Mark. Next time I'll Google rather than try to navigate the site.

Have a lovely weekend!

Tristan.

Highlighted

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

New member | Level 2
New member | Level 2

I have been sending DB invitations to someone for a while, and they never arrive at destination.  I starting to suspect that Dropbox has been blacklisted by the ISP (they are in the UK).  how do i connect with someone who can test this and hopefully get Dropbox back on the white list?  

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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