cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Tristan C.2
New member | Level 1

Good afternoon,

I didn't see a good way to lodge a support ticket. Today quite a few of most of our employees recieved a phishing email which prompted the entry of dropbox/email credentials.

It looks as though the recipients of these credentials quickly changed dropbox account passwords. This in turn caused many users (once alerted of the fause email) to login with the wrong (old) credentials.

Dropbox looks to have quickly cottoned on to this scam and has reverted passwords along with prompting the user to change their password upon successful login.

Unfortunately as part of your automated (and very sensible) protection process it seems you are currently refusing single factor authentication attempts from our proxy server's IP address (even with the correct credentials). Two factor still works, as does logging in via another IP.

As this is likely to be an automated blacklist based on the number of failed login attempts (and therefore thinking we're attempting a brute force attack) could you let me know when this ban/blacklist will be lifted.

We are a media company of which many of our users take advantage of the features dropbox brings in their daily workflows, I'm a sysadmin at said media company and would be keen to see this resolved.

I won't post the IP here but the one used to send this question is from said IP address.

Should you wish to contact me via this account (or the email address associated) please feel free, this is a personal account,

Many thanks,

Tristan.

1 Accepted Solution

Accepted Solutions

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Rich
Super User II
I didn't see a good way to lodge a support ticket.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

4 Replies 4

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Rich
Super User II
I didn't see a good way to lodge a support ticket.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Mark
Super User II

Just to add to Rich's spot on answer I would just add that as a free user do not expect a fast response to your ticket. Business and Pro users (rightly) get priority on support


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Tristan C.2
New member | Level 1

Thank you Rich and Mark. Next time I'll Google rather than try to navigate the site.

Have a lovely weekend!

Tristan.

Re: Company IP blacklisted for single factor auth? Too many attempts when trying to auth?

Trudy C.1
New member | Level 2

I have been sending DB invitations to someone for a while, and they never arrive at destination.  I starting to suspect that Dropbox has been blacklisted by the ISP (they are in the UK).  how do i connect with someone who can test this and hopefully get Dropbox back on the white list?  

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?