Created a team folder, want to delete one member

[Saif]

Hello

I created a team folder yesterday, and added 2 members. One member kept her account personal and she is OK. But the other member joined as the team member, and now her account shows the team name. I as an admin, cannot see her old folders or files, but she can see them in her account. She wants to revert back to personal account, but cannot do so.
I as an admin can delete her account, but we are worried that it will stop her access to her dropbox account and so her files. And since I cannot see any of her folders/files, I cannot save them to another members account and give her back after she opens a new dropbox account.

Please suggest solutions.

thanks

[Jay]

Hi Saif, the first thing we want to know is if you created a Dropbox Business team or a Free team?

The difference between the two is that the user can leave the Free team as they wish. Also, you deleting the team member doesn't actually delete their account, only their access to the team.

If you're the team admin of a paid Dropbox Business team, then the process is a bit more complicated.

Let me know what kind of team you have!

[Saif]

This is a free team account.

[Jay · Accepted solution]

Hey again, in this case, they can choose to leave the team following these steps here:

https://www.dropbox.com/help/business/free-teams-overview

Scroll down to find the 'How do I leave a free team?' section.

Once they leave, they won't have any access to the team folder.

Hope this helps!