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DB Business free trial regret, and support needed.

New member | Level 2
New member | Level 2
I am really in a huge bind after using the free trial of drop box business to get a bit more space for an assignment. I am so regretful now, as I missed the cancellation window by one day, and now have a charge for $750 to my account. I am just one person, and never needed the perks of the business advantage account, and did not realize what I was getting myself into at the time--I just saw the link to add more space with a free trial, so went for it. I really hope a refund can be processed, as I don't really know how to handle this fee if it cannot be. Thanks so much to anyone who can give any advice, or has any experience with this kind of issue.
1 Accepted Solution

Accepted Solutions
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Re: DB Business free trial regret, and support needed.

Super User II
Super User II
I'm afraid you need to log a ticket with support and ask for assistance. They may, or may not, be able to help as you did agree when signing up to these charges.

www.dropbox.com/support to log the ticket
http://dropbox.zendesk.com to track

 


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2 Replies 2
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Re: DB Business free trial regret, and support needed.

Super User II
Super User II
I'm afraid you need to log a ticket with support and ask for assistance. They may, or may not, be able to help as you did agree when signing up to these charges.

www.dropbox.com/support to log the ticket
http://dropbox.zendesk.com to track

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: DB Business free trial regret, and support needed.

Dropboxer
Dropboxer
 
Hi kd4, welcome to Dropbox Community!
 
I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support. 
 
Feel free to let me know if you have any further inquiries!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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