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Re: De-linking a business account

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De-linking a business account

Explorer | Level 4

Hi There,

I am a contractor who works with various businesses from time to time.  I need to link with a new employer’s Business Account but have found my Personal Account is tied to an old employer who is actually no longer trading or contactable.  I have tried everything to u hitch myself but it doesn’t seem possible.  I have no access to the old Business email or anything else to do with them.  Any advice on how I can change Business accounts would be appreciate as the new employee is getting frustrated I’m not joining in with the new team !   Thanks

1 Accepted Solution

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Re: De-linking a business account

Super User II

ACTUALLY

 

Try goinb to https://www.dropbox.com/account/general and under Connected Accounts tap disconnect


 


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View solution in original post

5 Replies 5
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Re: De-linking a business account

Super User II

I am not sure there is anyway to do so - the request to remove you has to come from the Business. 

 

You could see if support can help at www.dropbox.com/support


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: De-linking a business account

Explorer | Level 4

Is there a way to email Dropbox Support ?   The support page link only gives the option of the Chatbot or Forum.  Ans it seems neither of those can help . .. 

thanks

 

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Re: De-linking a business account

Super User II

You will need to log in and use the Business account OR use an incognito window and select the options for Account and Payment issues. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: De-linking a business account

Super User II

ACTUALLY

 

Try goinb to https://www.dropbox.com/account/general and under Connected Accounts tap disconnect


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: De-linking a business account

Explorer | Level 4

Just to stress my original point - the Business went bust!   There is no one there to contact as it no longer exists.  The option of sorting this 'through the Business' simply does not exist!  Can you explain what you mean by 'Use an Incognito Window'?   I am not a Dropbox expert so please try to look at this from my point of view . .. .  Thanks 

 

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