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Re: File reverted to older version with no saved version history

Helpful | Level 5

I have already corresponded with someone from Dropbox, and they were not able to offer an explanation. But you are welcome to try again, Jane. I'd love to figure this out.

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Re: Didn't Save, Need to Recover File

New member | Level 2
New member | Level 2

Hi guys,

 

I found my file. Here's how I figured it out:
The file I worked on was opened in a dropbox folder on my laptop.
The "save" icon in Word actually saved the changes to "One Drive" instead of the dropbox file.
So when I opened the file in dropbox, no edits were shown.
When I use the "open" function in Word to look for recent files, it shows the saved file in "One drive". From there I was able to retrieve the file I want with my edits made today.
Basically "One Dive" is stealing control over dropbox files (and from my friend's experience even files locally saved in other destinations)
I hope this info helps you and your tech department.

 

Best,

Lisa

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