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Disabling Paper for Team but still on the Menu

New member | Level 2
New member | Level 2

Why does Paper still show on the menu for users even though the feature has been disabled for everyone?

 

Thanks

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Disabling Paper for Team but still on the Menu

Dropboxer
Dropboxer
 
Hi TurboCJ, welcome to Dropbox Community!
 
Can you please click here and tell me if this is the way you tried disabling Paper? 
 
Take a look at the screenshot below in order for you to have a clear image:
Screenshot 2018-04-19 at 10.59.51 PM.png

 

Additionally, there is a chance another admin of your team has enabled Paper. Let me know if this is the case.
 
Thank in advance for your reply! 



Norah
Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
Highlighted

Re: Disabling Paper for Team but still on the Menu

Super User II
Super User II
Is it accessible when they click on it?

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Disabling Paper for Team but still on the Menu

Dropboxer
Dropboxer
 
Hi TurboCJ, welcome to Dropbox Community!
 
Can you please click here and tell me if this is the way you tried disabling Paper? 
 
Take a look at the screenshot below in order for you to have a clear image:
Screenshot 2018-04-19 at 10.59.51 PM.png

 

Additionally, there is a chance another admin of your team has enabled Paper. Let me know if this is the case.
 
Thank in advance for your reply! 



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Disabling Paper for Team but still on the Menu

New member | Level 2
New member | Level 2

Yes, we confirmed it was disabled. I checked on a non-admin account and those users are getting a prompt to contact the DB Admin to enable to the  Paperfeature. Wish that link would just disappear when not in use...

 

 

Highlighted

Re: Disabling Paper for Team but still on the Menu

Dropboxer
Dropboxer
Hey @TurboCJ

Thanks for the update. I’m letting our team know about your suggestion on this. 

Cheers!

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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