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Do I have to be a Master Team Admin to add licenses?

Do I have to be a Master Team Admin to add licenses?

Advanced Collaborator | Level 16

Hello,

If there are multiple team admins in the business account, only one "master" admin can add the license.  Is that correct?

If so, how do I know who is the master admin?

Thanks.

Meg

1 Accepted Solution

Accepted Solutions

Re: Master Team Admin

Dropboxer

Hello @jazzmeg1

Not all Admins have a billing tab. The billing tab is the place you can manage your licenses. If you are an Admin but you don't have a billing tab, please check if by any chance you have an other Admin role in the team. 

There are three admin roles you can have. 

Support admins. Being a support admin you can:

  • Manage team member passwords
  • Manage team member account security
  • Contact Dropbox support regarding common service requests

User management admins. Being a user management admin you have the same permissions as support admins plus:

  • Add and remove team members
  • Generate per-user activity logs

Team admins have all above permissions plus:

  • Set team-wide security and sharing permissions
  • Manage Billing (licenses, renewal, payment details, view receipts)
  • Manage team members 
  • Manage team folders
  • Set team members as admins
  • Remove or suspend other admins from a team.

Your team admin can always make you a full team admin. Let them know you want to manage licenses too. They might feel like sharing this task with you.  

Note If your Admin does not have a billing tab either, your team is assigned to a reseller. Read about this here. 

Hope this helps. Cheers!

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

4 Replies 4

Re: Master Team Admin

Dropboxer

Hello @jazzmeg1

Not all Admins have a billing tab. The billing tab is the place you can manage your licenses. If you are an Admin but you don't have a billing tab, please check if by any chance you have an other Admin role in the team. 

There are three admin roles you can have. 

Support admins. Being a support admin you can:

  • Manage team member passwords
  • Manage team member account security
  • Contact Dropbox support regarding common service requests

User management admins. Being a user management admin you have the same permissions as support admins plus:

  • Add and remove team members
  • Generate per-user activity logs

Team admins have all above permissions plus:

  • Set team-wide security and sharing permissions
  • Manage Billing (licenses, renewal, payment details, view receipts)
  • Manage team members 
  • Manage team folders
  • Set team members as admins
  • Remove or suspend other admins from a team.

Your team admin can always make you a full team admin. Let them know you want to manage licenses too. They might feel like sharing this task with you.  

Note If your Admin does not have a billing tab either, your team is assigned to a reseller. Read about this here. 

Hope this helps. Cheers!

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Master Team Admin

Advanced Collaborator | Level 16

Thanks for the info, Fiona.

Does that mean as long as you are a Team Admin, you should be able to manage billings and add licenses? In other words, do ALL the Team Admin manage billings?

Thank you.

Re: Master Team Admin

Dropboxer

Yes. All Team Admins can manage billing. Only the one that updated the payment details last will get notified for the subscription renewal via email. 

Here is our very helpful Dropbox Admin guide.

Also keep in mind that a Team Admin can contact us live from their Admin console's help section. Our support team can walk them through anything they might need to do and help with billing as well. 

Feel free to ask more questions @jazzmeg1


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Master Team Admin

Advanced Collaborator | Level 16

Thank you!

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