Dropbox Business 24 hr lockout

[Oli5]

Hi.

one of my users managed to lock their account out for 24hrs due to too many login attempts.

I’ve just chatted with support who say there is no way to override the 24hr lockout.

That’s pretty damaging for us as it means the user can’t really work today.

The lock out is a good idea. The inability for a dropbox admin OR dropbox support to unblock is a bad one.

I wasn’t allowed to escalate the issue further so thought I’d post here to inform and see if anyone could help suggest the feature to the dev team.

[Lusil · Accepted solution]

Hi there @Oli5!

The 24 hour lockout is a security measure to ensure the security and privacy of the user’s Dropbox account. However, I do understand your thought process on this and I’ve made sure to pass your comments along to the dev team. 

I also wanted to let you know that I was able to locate your ongoing discussion with a member of my team. Please check your inbox for their latest message. Rest assured, they’re doing their best to assist you on the matter. 

Thanks in advance and I hope you have a wonderful day ahead! 

[Oli5]

Thanks.

I actually see this as a potentioal DOS issue as well as an annoying user issue.

It would be great to have some tools to unlock the account and block the IP from connecting.

What happens if someone (maybe an ex employee) decides to just start locking people out of dropbox by guessing their password x number of times. 

You could cause some serious disruption this way.

Thanks again.

[Lusil]

Hi @Oli5. 

I understand your concern and thanks for taking the time to let us know more on your though process. I’ve made sure to pass your feedback to the development team for review.  

Cheers! 

[bleu]

Did the development team decide to remove the lockout? I have been attempting to get locked out of my Business account and never run into a lockout scenario. I'm evaluating the risk of the lack of a lockout for HIPAA compliance of a client.