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Dropbox Business account changed from team standard to individual basic

Explorer | Level 4

Today, all accounts on our team have been changed to individual basic accounts. There were no notifications received that this would be happening, and the renewal date isn't in this month.

 

Additionally, we're unable to make use of the 'Priority chat support' since our account was changed without our permission.

 

Update: Received approval to pay the ransom resub cost to restore phone support. Support tech has escalated this issue to the payments department.

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Business account changed from team standard to individual basic

Dropboxer
Dropboxer
Hey all, 

In the end, this billing issue was resolved with the help of our payments specialists. For future reference, if you have any pressing issues, please contact us via any support channel available to you here https://www.dropbox.com/support as soon as you can. 
 
Sometimes notification emails from our team can be overlooked or rerouted to a folder that isn’t regularly checked. To avoid missing one of these, I recommend that you preemptively ensure that "no-reply@dropbox.com" is not blocked in your email client, and that it’s also added to your address book. It’s a good idea to also keep an eye on your Spam/Junk folder, just in case an email gets through undetected
 
Cheers! 
 
[This thread is now closed. If you have a similar or new question, you can ask here]

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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4 Replies 4
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Re: Dropbox Business account changed from team standard to individual basic

Explorer | Level 4
For what it's worth, this is the ticket number for this issue: #7546688
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Re: Dropbox Business account changed from team standard to individual basic

Super User II
Super User II

Tagging @Jane and @Jay.

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Re: Dropbox Business account changed from team standard to individual basic

Dropboxer
Dropboxer
Thanks for putting that into our attention @Rich!
 
I’ve made sure to locate your ticket on our system @TorchAdmin & a colleague has replied on your email. As this will need to be investigated by our team specialists, they’ve made sure to send that to a higher level of support & they’ll get back in touch with you soon on this correspondence. 
 
If there’s anything we could do for you with in the meantime, please keep us updated here & we’ll do our best to follow-up. Wishing you a great weekend ahead!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Dropbox Business account changed from team standard to individual basic

Dropboxer
Dropboxer
Hey all, 

In the end, this billing issue was resolved with the help of our payments specialists. For future reference, if you have any pressing issues, please contact us via any support channel available to you here https://www.dropbox.com/support as soon as you can. 
 
Sometimes notification emails from our team can be overlooked or rerouted to a folder that isn’t regularly checked. To avoid missing one of these, I recommend that you preemptively ensure that "no-reply@dropbox.com" is not blocked in your email client, and that it’s also added to your address book. It’s a good idea to also keep an eye on your Spam/Junk folder, just in case an email gets through undetected
 
Cheers! 
 
[This thread is now closed. If you have a similar or new question, you can ask here]

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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