Dropbox teams & admins
Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.
This weekend, the dropbox should upgrade automatically to a 'Dropbox Business' account. Today, I read this message in my mailbox:
"Bad news - we weren't able to renew your Dropbox Business account. But no need to worry! Renewing's easy. Just go to the renew page."
But in the renew-page, we must fill in our payment contact info again...
So, what's wrong, wat must we do?
Hi Gust,
Thank you for posting on the Dropbox Forum!
When billing information is expired and needs to be updated, users usually receive such messages. However, to protect your privacy, I would like to suggest that you write at https://dropbox.zendesk.com, Dropbox Support, to further assist you with this issue.
Please feel free to post your ticket number here and we´ll be more then happy to help!
Thanks for understanding! Looking forward to your post.
Thanks,
Vivian
[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!
🙂
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!