Apps and Installations
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My DropBox icon is greyed out. I have unistalled and reinstalled with no luck. When I click on the greyed out icon, a box opens and on the bottom left is a circle that states "connecting..." but it never does. Please help, it's greatly appreciated.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
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Which platform do you use now ? Computer or Phone ? Windows or Mac ? iOS or android ?
I too have just strted having this issue. I'm running El Capitan 10.11.6. I can access Dropbos from a browser and from borwser the acocunt tells me my computer is linked but the app says the computer is not linked ot an account. I have just reinsalled the desktop app justto make sure that was not the problem but no goodcame of it. My Ipad is still linked. the deskto[ with the problem is where I keep my dropbos home folder so . gulp!
CN
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there
I am having the same problem. The icon has been greyed out since logging on to a different wifi router (a 4G mobile wifi router) today, although it was working yesterday on fibreoptic broadband.
I have followed all the steps you advised in your previous answer, and nothing has worked.
I have also attempted to connect my computer to my account via my Dropbox mobile phone app.
I have also contacted my wifi provider, who have conducted diagnostics on my signal. My signal seems to be strong, and everything else is working OK apart from Dropbox.
Any help you can offer will be gratefully received!
I cannot currently create links or share files from my desktop, and have to use the web browser.
Cheers
Heather
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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