cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Dropbox paper + safari = preview not showing

Explorer | Level 3

I have used dropbox paper for a long time, always placing different files i the paper document .. resently pdf, ai or eps files stopped previewing when placed in the paper document using my safari browser. Using a chrome browser and placing files does preview, yet still using a chrome bowser and opening a paper document wherein I placed a file not previewing in safari the file still dosen't preview. Vice versa a file placed using the chrome browser both previews fine also when I open the paper document in safari ... :-( .. the problem started with me, but now also my colleagues has the same problem, and it dosn't where the file is store, even "learning how to use dropbox" pdf will not preview when palce in a paper document using a safari browser ..????

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox paper + safari = preview not showing

Dropboxer
Dropboxer

Hey all! Antonio here, from the Paper team. We've identified and fixed a known root cause for this issue so you'll see embedded content previewing correctly on Safari.

If you're still seeing preview issues in Safari, send us a ticket (from Paper, you can do this by pressing the "?" > Feedback) and we'll take a look.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask for help from the Community here.]

View solution in original post

4 Replies 4
Highlighted

Re: Dropbox paper + safari = preview not showing

Dropboxer
Dropboxer

Hey there @Flemming S. - thanks for reaching out about this and welcome to the Dropbox Forum!

 

Can you try to reproduce this issue in Safari's Private browsing mode to see if this is caused by an extension or a browser plugin you have integrated with your Safari? 

 

Please let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox paper + safari = preview not showing

Explorer | Level 3

It's the same in a private safari setting .. pdf, ai, eps files do not preview .. raster files lige png, jpg do preview normally. 

 

 

Highlighted

Re: Dropbox paper + safari = preview not showing

Dropboxer
Dropboxer

Thanks for letting me know about this @Flemming S. - sorry to hear that this persists.

 

A quick note on this is that for Paper to work properly you need to be using Safari 9 and up .

 

I would really like to have a look into this though so I have contacted you via email and we can take it from there. 

 

Hopefully we'll find out what could be causing this specific previewing issue when embedding content into your Paper docs. 

 

Thanks for your cooperation and talk to you via email!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox paper + safari = preview not showing

Dropboxer
Dropboxer

Hey all! Antonio here, from the Paper team. We've identified and fixed a known root cause for this issue so you'll see embedded content previewing correctly on Safari.

If you're still seeing preview issues in Safari, send us a ticket (from Paper, you can do this by pressing the "?" > Feedback) and we'll take a look.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask for help from the Community here.]

View solution in original post

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?