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Re: Dropbox restarts again and again

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Dropbox restarts again and again

Helpful | Level 5

Since three weeks the Dropbox is crashed, it restarts again and again, with a messeage "New files will start as local. Your admin updated this share sync setting for your team.". After 2 seconds closes and restarts the dropbox automatically. It repeats again and again. We have Mac Mojave. Uninstall and re-install didn't work.

12 Replies 12
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Re: Dropbox restarts again and again

Dropboxer
Dropboxer

Hey there @FHF,

Since you've already given a reinstall a try, have you also tried disabling your antivirus, security programs, or ensured that you have configured your firewall to work Dropbox? It could be that a third-party app is blocking the startup process. 

Additionally, are you connected by any chance connected to a work network? If you are, I'd recommend checking with your company's IT team as there could be an update on your firewall settings or any other security measure affecting your connection. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox restarts again and again

Helpful | Level 5

Thanks for the reply. We don't have any firewall, only AirPort? Could that be the problem?

Re: Dropbox restarts again and again

Explorer | Level 4

I have the same exact issue starting today. driving me crazy. I also reinstalled it. but no luck. it just keeps crashing and restarting. 

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Re: Dropbox restarts again and again

Dropboxer
Dropboxer

Thanks for getting back to me, @FHF

Could you try directly connecting to your WiFi connection and see if there's a change in behavior? 

And, sorry to hear that you're also having trouble with this, @C505INC.

Could you please clarify for me if you've also tried checking if there's any third party app like a security program that could be interacting and hindering the startup process of the Dropbox desktop app? Have you configured your firewall to work Dropbox too?

Let me know what you find, peeps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox restarts again and again

Explorer | Level 4

same problem did every thing no firewall no untiv. 
nothing reslove the problem 

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Re: Dropbox restarts again and again

Dropboxer
Dropboxer

Hey @heltoukhy, thanks for reaching out to us on this thread. 

 

Since you've already tried some troubleshooting - awesome work by the way! - could you also let me know if you've tried a simple reinstall as well?

 

If you're on a Basic (free) account, please note there’s a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox restarts again and again

Explorer | Level 4

thanks for your support
i lined 3 devices only 2 laptops and one mobile , i added the third device on 4 mounths ago and they was working fine 
the older laptop and the mobil is working fine till now 
i'll try to reinstall the app and i'll let you know 
thanks once again

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Re: Dropbox restarts again and again

Dropboxer
Dropboxer

No worries, @heltoukhy

 

Whenever you have an update or any other questions in the meantime, we're only just a post away. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox restarts again and again

Explorer | Level 4
Reinstall dropbox .. but the same problem exist

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