Dropbox stopped emailing Comments to users

[John B.238]

Dropbox has stopped emailing comments to users in my organization.  We need this issue fixed right away.  It causes problems with our work flow.  Some users still get emaield notifications, while others do not.  

[Jane]

Hey @John B.238, as I can see that there’s already an open request on our system & it’s reached our specialists’ inbox, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally. 

Since our specialized technicians have got more advanced tools at their disposal, they could best address your concern on that discussion. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter. 

I hope that this is helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks! 

[John B.238]

Dropbox for business should have better immediate technical support with high-end support representatives.  The reason I posted this here was in hopes that some other person in the "community" might have a solution for the problem.   

[Jane]

I understand that you’d need immediate assistance @John B.238 & I’ve made our higher-level technicians aware of the urgency of the matter. Thanks for bearing with us in the meantime! 

[John B.238]

To date, I have rec'vd no meaningful tech support, Dropbox has done nothing to really help us fix the issue.  All that I am told is that someone really up the chain will get back to me and help me but no one ever does.  It has now been 4 or 5 days since we put in our support ticket and talked with someone and no one really will help.  It is extremely frustrating.  

[Jane]

Hey @John B.238, our higher-level technicians just informed me that this issue is now fixed and you should be able to receive emails for Comments as expected. Thank you for your patience while we have been working to resolve this discrepancy & please let me know on this discussion if this persists for you or you need further assistance in any way!