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Edit access changing to view access

Edit access changing to view access

Explorer | Level 3

I am trying to provide edit access to a shared folder to a business colleague.  When I share the folder its is clearly marked edit access but when he receives the email it only provides him with view access.

 

I have 14 other individuals who have edit access to this folder with no issues.  I have even deleted some members to ensure it is not an account access limit issue.

 

Can you please help.

1 Accepted Solution

Accepted Solutions

Re: Edit access changing to view access

Dropboxer
Hi there @SteveRod!
 
Initially, could the user in question be in a team where the sharing setting Editing external folders is set to Off? You can find more info concerning this here
 
If this isn’t the case, could you please let me know if you’re able to share with this user another folder with editing rights at all? Are you seeing any error message - in which case, could you please send us a screenshot so as to have a better understanding?
 
Thanks in advance! 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Edit access changing to view access

Dropboxer
Hi there @SteveRod!
 
Initially, could the user in question be in a team where the sharing setting Editing external folders is set to Off? You can find more info concerning this here
 
If this isn’t the case, could you please let me know if you’re able to share with this user another folder with editing rights at all? Are you seeing any error message - in which case, could you please send us a screenshot so as to have a better understanding?
 
Thanks in advance! 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Edit access changing to view access

Explorer | Level 3

Thanks for the response and suggestions Lusil.

 

I have forwarded your query regarding the file sharing settings to my team member to investigate.  I will advise if this does the trick and if not I will send you some screenshots to view.

 

Regards

Steve

Re: Edit access changing to view access

Dropboxer

No problem, Steve, aka @SteveRod! Do keep me updated on the matter and I’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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