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Erroneous email account charged for Yearly Subscription

Erroneous email account charged for Yearly Subscription

New member | Level 2

I was preparing my year end accounts last week and came across a $450 Dropbox charge for a yearly subscription for which I have records showing was cancelled 3 days after I set it up. I have been going back and forward with Dropbox on this matter and they are refusing to refund the charge despite the fact I have never used the service and deactivated it. It turns out that when I first set up the account I missed a letter out of my email address so there is actually a second account set up with an erroneous Email ID. Of course since the email ID doesn't exist I did not (could not) respond to the Dropbox request to authentic the Email ID (since I never received the email) in order to activate the account. Despite not authenticaing the account I was still charged the full year subscription. I didn't even know the account existed until Dropbox told me and despite multiple emails to them on the subject they are refusing to refund me. This is clearly an error and I have pointed out that the account in question is one letter out from my actual Email ID and therefore I never received an email to authenticate the account. How can they charge me for an erroneous account particulary since it was never authenticated by a return email? This seems so unfair 

1 Accepted Solution

Accepted Solutions

Re: Erroneous email account charged for Yearly Subscription

Dropboxer
Hi there, we’re sorry to hear about this. 
 
As it sounds like you were charged for a Dropbox Business plan, our refund policy can be found here.
 
We’ve located the support ticket on our end and can see that the agent acted in accordance with our terms of service.
 
I'm sorry I can't be more helpful on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: Erroneous email account charged for Yearly Subscription

Dropboxer
Hi there, we’re sorry to hear about this. 
 
As it sounds like you were charged for a Dropbox Business plan, our refund policy can be found here.
 
We’ve located the support ticket on our end and can see that the agent acted in accordance with our terms of service.
 
I'm sorry I can't be more helpful on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Erroneous email account charged for Yearly Subscription

Super User II

Hi @Edisea

You dont actually need to auntheticicate emails to set up accounts. You only need to do that to do things such as shares etc. 


 


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