cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Files have disappeared because of low space.

Files have disappeared because of low space.

New member | Level 2

Several files have disapeared after I got the message Dropbox is full. I have payed to extend Dropbox memory but still cannot recover the files that are missing. I have checked into deleted files folder, on dropbox.com/events but still cannot recover anything. 

What can I do to get all those documents back?

1 Accepted Solution

Accepted Solutions

Re: Files have disappeared because of low space.

Super User II

Dropbox doesnt delete anything when its full - it simply stops syncing. So, if they hadnt uploaded to Dropbox in the first place they are not recoverable via Dropbox. Hopefully now that you have the additional space, however, the uploads should kick in from the computer which stopped uploading (as the files should still be in that Dropbox folder on that machine). 

When you pay you start paying for the extended recovery etc. from that point. It is not retro active. So if they were deleted over 30 days ago (unlikley if not showing on events list) even by now paying you cant get them back.


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

1 Reply 1

Re: Files have disappeared because of low space.

Super User II

Dropbox doesnt delete anything when its full - it simply stops syncing. So, if they hadnt uploaded to Dropbox in the first place they are not recoverable via Dropbox. Hopefully now that you have the additional space, however, the uploads should kick in from the computer which stopped uploading (as the files should still be in that Dropbox folder on that machine). 

When you pay you start paying for the extended recovery etc. from that point. It is not retro active. So if they were deleted over 30 days ago (unlikley if not showing on events list) even by now paying you cant get them back.


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?