Accepted Solutions
Dropbox doesnt delete anything when its full - it simply stops syncing. So, if they hadnt uploaded to Dropbox in the first place they are not recoverable via Dropbox. Hopefully now that you have the additional space, however, the uploads should kick in from the computer which stopped uploading (as the files should still be in that Dropbox folder on that machine).
When you pay you start paying for the extended recovery etc. from that point. It is not retro active. So if they were deleted over 30 days ago (unlikley if not showing on events list) even by now paying you cant get them back.
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Dropbox doesnt delete anything when its full - it simply stops syncing. So, if they hadnt uploaded to Dropbox in the first place they are not recoverable via Dropbox. Hopefully now that you have the additional space, however, the uploads should kick in from the computer which stopped uploading (as the files should still be in that Dropbox folder on that machine).
When you pay you start paying for the extended recovery etc. from that point. It is not retro active. So if they were deleted over 30 days ago (unlikley if not showing on events list) even by now paying you cant get them back.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
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