Files not showing up on new laptop

[Santi]

I recently got a new Macbook Pro and installed Dropbox. After a few days of waiting, still the main folder I work with for our corporation.

The files and folders show up just fine on my iMac and my phone.

All other folders are shown perfectly, it's only this one team folder that is not showing for some reason and it looks like it's a backend problem. Chat could not help nor understand the issue. (Ticket #8674150)

---

1. Here is a shot of what the folder should look like as it does online and on my iMac. Everything is set to be online only. I will sync whatever my needs are before I hit the road. Or whatever project I work on.

2. Here's a shot of the folder how it currently looks like in the new MacBook Pro. All other folders are also 'online only' and are showing the contents of the folders. However this one shows up empty.

3. Here's a picture of the main dropbox folder showing that they're all online only except screenshots folder.

[Jane · Accepted solution]

Hey there (@Santi), thanks for reaching out for assistance on the Dropbox Community!  

As I’d like to help you on the matter as much as possible, I’ve located your open ticket on our system & I could see that it’s currently reached our team specialists’ inbox. In order to keep all relevant details under the same email chain, I’ve included a note to our higher-level technicians & I’ve increased your support priority internally. Rest assured that you’re in safe hands & please include any further questions you may have on that correspondence, as they can access your account specifics directly there. 

I hope that this gets resolved soon for you & please do let me know here if I can be of assistance in any way on my end. Thanks again for checking in with us on the Forum & I’m wishing you a wonderful week ahead! 

[Santi]

Just want to note out to the public that the Dropbox team actually did not do anything to help this matter progress. On top of providing very unhelpful answers and a long run around our own IT team had to solve this. So we used our own corporate resources to get this matter resolved and it's highly concerning that the level of help is this poor from one of our most important tools we use at the company.

[Jane]

Hey there (@Santi), sorry to hear about your negative experience. I’m just reaching back out to you, just to let you know that I’ve submitted your comments here for review to the relevant team. We aim to provide all Dropbox users the best experience possible & as our team is always looking for ways to improve, so I’ll make sure your feedback is noted internally.

Thanks for using Dropbox & I'm always here in case you have more thoughts or questions!