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Files won't download from Dropbox (Chrome)

Files won't download from Dropbox (Chrome)

New member | Level 2

I cannot download any files from dropbox, it displays "Error downloading your file" I have signed out and signed back in adn cloes the page, cleared cookies. It is happening to all files.

1 Accepted Solution

Accepted Solutions

Re: Files won't download from Dropbox (Chrome)

Dropboxer
Hi Jess, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running.
 
Is this occurring for all files on your account? Are you able to download files from any other site? 
 
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
 
Keep us posted with any updates!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Files won't download from Dropbox (Chrome)

Dropboxer
Hi Jess, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running.
 
Is this occurring for all files on your account? Are you able to download files from any other site? 
 
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
 
Keep us posted with any updates!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Files won't download from Dropbox (Chrome)

New member | Level 2

Thanks for the advice it seems to work on internet explorer. All of my files wouldn't downlaod in Chrome which is annoying as I really prefer to use it but I can use IE although somewhat begrudingly. 

Is there any reason why it doesn't work on Chrome ?

Re: Files won't download from Dropbox (Chrome)

Dropboxer
It should work fine. Could you try resetting the browser to default, or disabling any extensions which could be preventing it from working normally, like anti Javascript plugins and so on?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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