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Folders/files randomly become read only in team folders

Explorer | Level 3

Twice in the last month we have had files inside Team Folders that are shared with all 11 team members with Edit permissions become Read Only despite still showing as Edit. Any thoughts? Seems to affect Excel files in the main. 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Folders/files randomly become read only in team folders

Dropboxer
Dropboxer
Hey shaunfest, that’s an interesting report & thanks for sharing here, let’s check what’s happening together!
 
For starters, here are some preliminary checks that would help us narrow down the possible causes: 
 
  • Are users opening the same file?  Do they experience this behavior with all excel files under that team folder or just some? [Note: the reason for the 'read only' message could be that their device is saving the doc in question as ‘My file.doc', whereas on a different device it could be saved as 'My file.docx.’, where we’re talking about different file formats. (.doc and .docx). This suggestion was previously posted here. ] 
  • As I was searching around, I saw that other users had reported it when they had upgraded their OS (despite it being an older discussion, it might point you towards the right direction if there’s a pending update or a recent one that could have affected your team in any way). 
  • If I were in your shoes, I’d ensure that all devices are running the latest Stable Dropbox version (54.4.90), all OS updates have been carried & I’m using the most updated Office version. 
  • Of course, if you’re getting any error messages, I’d appreciate a screenshot here, so as to have a look with you. Additionally, if there’s any other detail that could be helpful, please include it in your next message, in order to get a better understanding. 
Thanks a lot or taking the time to look into that in more depth with me & I’ll be awaiting your next message here! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

4 Replies 4
Highlighted

Re: Folders/files randomly become read only in team folders

Dropboxer
Dropboxer
Hey shaunfest, that’s an interesting report & thanks for sharing here, let’s check what’s happening together!
 
For starters, here are some preliminary checks that would help us narrow down the possible causes: 
 
  • Are users opening the same file?  Do they experience this behavior with all excel files under that team folder or just some? [Note: the reason for the 'read only' message could be that their device is saving the doc in question as ‘My file.doc', whereas on a different device it could be saved as 'My file.docx.’, where we’re talking about different file formats. (.doc and .docx). This suggestion was previously posted here. ] 
  • As I was searching around, I saw that other users had reported it when they had upgraded their OS (despite it being an older discussion, it might point you towards the right direction if there’s a pending update or a recent one that could have affected your team in any way). 
  • If I were in your shoes, I’d ensure that all devices are running the latest Stable Dropbox version (54.4.90), all OS updates have been carried & I’m using the most updated Office version. 
  • Of course, if you’re getting any error messages, I’d appreciate a screenshot here, so as to have a look with you. Additionally, if there’s any other detail that could be helpful, please include it in your next message, in order to get a better understanding. 
Thanks a lot or taking the time to look into that in more depth with me & I’ll be awaiting your next message here! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Folders/files randomly become read only in team folders

Explorer | Level 3
Hi Jane,

Apologies for the delay coming back to you, I have been away on my holidays!

The issue with files opening as Read Only appears to be with .xlsx spread sheet files only. We use these a lot and it is really becoming an issue. We use a template .xltx as the starting point for all spread sheets, this has to be opened as Read Only and then saved as a .xlsx file. Could this be the source of the problem?

Shaun
Highlighted

Re: Folders/files randomly become read only in team folders

New member | Level 2
New member | Level 2

I am also having this issue. I used to be able to open the excel spreadsheet, make changes and save it. Now when I open the file, it says that it is a read-only file.

WHY??

Highlighted

Re: Folders/files randomly become read only in team folders

Dropboxer
Dropboxer
Hey @Jack216, thanks for pinging me here on this matter! Following your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing this discrepancy with my colleague at the moment. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to continue working on that via this channel, as we have direct access to your account specifics on our tools there. 
 
I hope that this gets resolved soon for you & I’m always here in case there’s anything else I can do to help you. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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