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Help - Drop Box Business Subscription Issue

Help - Drop Box Business Subscription Issue

UnhappyCustomer
New member | Level 2

I have been trying to pay my dropbox business subscription for the past 4 days to prevent any interuption at the end of my free trial.  Unfortunately, the website will not process my payment - I have tried different credit cards and pay pal and nothing works.  After many online support requests and no way to talk to a live person I am in the same sitaution I was in 4 days ago.  My trial period has ended and I have lost all the functionality and space that comes with 11 licenses for Dropbox Business.  This is truely some of the worst customer service I have ever experienced.  Not sure why it is so difficult to pay a company $2,8xx.   Maybe this company actually pays attention to their message boards, since they clearly don't seem to think very highly of their customers. 

 

 

 

1 Accepted Solution

Accepted Solutions

Re: Help - Drop Box Business Subscription Issue

Rob_Cash
Dropboxer

As others have said, sorry about this issue. I've opened a bug against the problem and reactivated your trial so you can keep working while this gets investigated. 

Let me know if we can do anything else to help. 

 

View solution in original post

11 Replies 11

Re: Help - Drop Box Business Subscription Issue

Mark
Super User II

Paging @Rob_Cash


 


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Re: Help - Drop Box Business Subscription Issue

310EI
Super User

@UnhappyCustomer wrote:

I have been trying to pay my dropbox business subscription for the past 4 days to prevent any interuption at the end of my free trial.  Unfortunately, the website will not process my payment - I have tried different credit cards and pay pal and nothing works.  After many online support requests and no way to talk to a live person I am in the same sitaution I was in 4 days ago.


Hello, @UnhappyCustomer...

 

I sympathize with your frustration... please read through this Help Center article if you haven't already done so.  Let us know if anything suggested there helps with your current predicament.

 

Also, please post your ticket number here so I can forward it to a Dropboxer to take a closer look.

 


BILLING RELATED HELP CENTER ARTICLES:

Re: Help - Drop Box Business Subscription Issue

UnhappyCustomer
New member | Level 2

tickets:

7867092

7860427

7860479

Re: Help - Drop Box Business Subscription Issue

UnhappyCustomer
New member | Level 2

It's not an issue with a declined payment, it is an issue with the dropbox payment processing.  When I click the complete purchase button it shows processing for 1 second and goes back to Complete Purchase.  No error is shown, unless I make too many attempts and it tells me I have made too many attempts and I need to wait 24 hours.  

Re: Help - Drop Box Business Subscription Issue

310EI
Super User

@UnhappyCustomer wrote:

tickets:

7867092

7860427

7860479


Hello, @UnhappyCustomer...

 

Thank you for the ticket numbers.

Re: Help - Drop Box Business Subscription Issue

310EI
Super User

@UnhappyCustomer wrote:

It's not an issue with a declined payment, it is an issue with the dropbox payment processing.  When I click the complete purchase button it shows processing for 1 second and goes back to Complete Purchase.  No error is shown, unless I make too many attempts and it tells me I have made too many attempts and I need to wait 24 hours.  


Hello...

 

Understood... thank you for the additional information.

Re: Help - Drop Box Business Subscription Issue

Walter
Dropboxer

Hello @UnhappyCustomer - welcome to our Forum.

 

I am sorry to hear about this cumbersome situation and I would really like to help. In order to do so, I have located your support tickets (thanks for providing the ticket IDs) and nudged the expert handling your case so you should be receiving an update on this shortly. 

 

If there's anything else I can help with in the meantime, please let me know. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help - Drop Box Business Subscription Issue

Rob_Cash
Dropboxer

As others have said, sorry about this issue. I've opened a bug against the problem and reactivated your trial so you can keep working while this gets investigated. 

Let me know if we can do anything else to help. 

 

View solution in original post

Re: Help - Drop Box Business Subscription Issue

UnhappyCustomer
New member | Level 2

Thank you very much.  Having access to the admin console and files syncing again helps me out a bunch.

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    Walter Dropboxer
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    UnhappyCustomer New member | Level 2
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    Rob_Cash Dropboxer
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