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Help with transferred link to file expiration date.

Help with transferred link to file expiration date.

fadi92
New member | Level 2

Hey everyone!

 

About three days ago I transferred a couple of links to pdf files to someone but the expiration date for it is 7 days and I can't extend it, the admin supposedly can. But when I click on the contact admin option I get this error. Please advise as I really need to extend the expiry date! 

 

Thanks!

 

Capture.PNGimage.png

3 Replies 3

Re: Help with transferred link to file expiration date.

Hannah
Dropboxer
Hey @fadi92, welcome to the Dropbox Community!

Were you the one that created the shared links? Or did the admin create them?

Can you also try this again, this time through a different browser or an incognito/private browsing window, to see if you get a different behavior?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help with transferred link to file expiration date.

fadi92
New member | Level 2

Hi Hannah, Thank you for your reply!

 

Yes I was the one that created the links, I did try another browser and incognito mode and unfortunately I get the same results. 

 

 

Re: Help with transferred link to file expiration date.

Jay
Dropboxer
Hi @fadi92, it's possible that the team admin has disabled the ability for team members to change the expiry date.

You can find out who the admin is by visiting this page and reaching out to their email directly for further assistance on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    fadi92 New member | Level 2
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    Hannah Dropboxer
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