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How can I become the team admin when the admin has left and didn't leave the password?

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How can I become the team admin when the admin has left and didn't leave the password?

Explorer | Level 3

Hello

The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever.

 

How can we make a team member become the team administrator?

 

Thank you and best Regards

Lor2

7 Replies 7
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Re: How can I become the team admin when the admin has left and didn't leave the password?

Dropboxer

Hi @Lor2, thanks for posting on the Community!

 

If you’re a team member, then it wouldn’t be possible to take control of the account. Only the team admin can grant another member admin permissions. Our support team wouldn’t be able to assist on this matter either for security and privacy reasons.

 

If their email address is controlled by your business domain, then your IT team might be able to reset their email password to login, and then reset the Dropbox account password. Once you gain access to the account, the admin can give admin permissions to another user on the team.

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How can I become the team admin when the admin has left and didn't leave the password?

Explorer | Level 3

Hello Jay

We tried redirecting the emai of the old administrator to me (as an alias); then i tried to change the password of the old admin (forgot dropbox password)  but I never received the email about the password change.

 

So I think that I should

-- open a new dropbox business

-- Transfer the data

-- Close the old account.

 

My question are:

What could be the reason why I did't receive the reset password email?

How can I dismiss the old dropbox business; who have I to write to

 

Thank you and best regards

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Re: How can I become the team admin when the admin has left and didn't leave the password?

Dropboxer

The password reset emails are sent from no-reply@dropbox.com, so make sure that it is whilelisted and added as a contact to ensure it doesn't go into spam.

 

Regarding cancelling the old Dropbox Business team, assuming you have the transaction details, you can get in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Only admin on Business Account left and now I need to become team admin

New member | Level 2

The previous admin no longer works for me and so I need to make myself and the other team members admins, but because the email of the previous admin has been deactivated it is impossible to access to change roles. Please advise.

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Re: Only admin on Business Account left and now I need to become team admin

Dropboxer

Hi @teresawallacekw, thanks for reaching out to us. 

 

I've moved your thread here, where another user has had a similar concern. 

 

Have a look at what Jay mentions in their replies and let us know if you have any other questions. Thanks again!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Change admin

New member | Level 2

I need Help Our Admin cut out with us and not answering I need to change Admin and w are the one paying for this dropbox! Who can help us? 

 

Thank you

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Re: Change admin

Dropboxer

Hey @sherry007, thanks for dropping by. 

 

I moved your post to this thread, where Jay proposes some ways to tackle this issue. 

 

Check out what they mention, and give us another nudge if you have any trouble or questions along the way. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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