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How can I cancel a license for the next billing period?

Explorer | Level 4

 WILL NOT ACCEPT TO BE CHARGED FOR 15 LICENSES NEXT BILLING PERIOD !!   NEED TO CANCEL ONE TODAY AND WIL PAY ONLY 14 NEXT BILLING PERIOD !! 

 

YOU MAKE IT IMPOSSIBLE TO CANCEL A LICENSE AND THAT IS BAD BUSINESS PRACTICE !!

1 Accepted Solution

Accepted Solutions
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Re: cancel a license

Super User II
Super User II

It's not impossible to remove a license. You do it during your renewal.

 

If you need assistance with this, you'll need to contact Support as only they can assit with billing/account related issues. Either call the phone number located in your admin console, or open a ticket with Support.

 

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com


Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

 

 

View solution in original post

1 Reply 1
Highlighted

Re: cancel a license

Super User II
Super User II

It's not impossible to remove a license. You do it during your renewal.

 

If you need assistance with this, you'll need to contact Support as only they can assit with billing/account related issues. Either call the phone number located in your admin console, or open a ticket with Support.

 

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com


Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

 

 

View solution in original post

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