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How can I cancel my subscription on my account?

New member | Level 2
New member | Level 2

Did not cancel trial in time. In reading other posts, it seems very difficult or impossible to seek a refund. Is there any way to have a partial refund by cancelling licences ? I have put myself in a difficult situation with an unexpected and unwanted 1050.00 charge. Anything to be done ?

 

1 Accepted Solution

Accepted Solutions
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Re: DBB Cancel Subscription

Super User II
Super User II
Unfortunately nobody here can help. You need to log a ticket and ask nicely explaining the situation - just remember that the T&C's you agreed to did state no refunds.

www.dropbox.com/support will let you log the ticket
http://dropbox.zendesk.com to track

 


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8 Replies 8
Highlighted

Re: DBB Cancel Subscription

Super User II
Super User II
Unfortunately nobody here can help. You need to log a ticket and ask nicely explaining the situation - just remember that the T&C's you agreed to did state no refunds.

www.dropbox.com/support will let you log the ticket
http://dropbox.zendesk.com to track

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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Re: DBB Cancel Subscription

Dropboxer
Dropboxer
 
Hey jasnord, welcome to Dropbox Community! 
 
I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support. 
 
Let me know if you have any further inquiries!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: DBB Cancel Subscription

New member | Level 2
New member | Level 2

Very pleased to report all in order. Expediency, courteousness, good common sense.

Thank you for your follow up.

Highlighted

Re: DBB Cancel Subscription

New member | Level 2
New member | Level 2
Thanks for the note - your links did help me get things organized. For others that are having the same problem, don't be discouraged, but do act promptly.
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Re: DBB Cancel Subscription

Dropboxer
Dropboxer
Glad to hear you got this all taken care of, @jasnord! Thanks for letting us know. 

Have a great weekend
 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: DBB Cancel Subscription

Dropboxer
Dropboxer
 
Hey jasnord,
 
Glad to hear you’re pleased, always happy to help! 
 
Feel free to ask if you have any additional questions.
 
Have a great weekend ahead! 



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: DBB Cancel Subscription

New member | Level 2
New member | Level 2

Hi Norah,

 

I hope you can help. I have just discovered that I am in the same situation as jasnord - my free trial has ended on an Sunday and caught me out. I am actually quitting my job and will no longer need the Business plan. I have submitted a cancellation request today but wondered if that will be enought o receive a full refund or is there anything else I need to do or in order to reclaim this mistaken expenditure.

 

Regards

Markinstaller

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Re: DBB Cancel Subscription

Dropboxer
Dropboxer
Hey Mark, welcome to our Forum & thanks for posting us here! 
 
I’m Jane & I’ll continue on this discussion from where Norah has left off. Since we can only work on account-specific matters via our Official Support channel, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there. 
 
Whenever you find some time, please check your inbox for my email & let me know here in case you’re unable to locate this reply. 
 
Hopefully this is helpful to you & I’m wishing you a great week ahead! 
 
 
 

[This thread is now closed. If you have a similar or new question, you can ask here]

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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