Hey there @Fuse1on - I'm sorry to hear that!
Could you tell me the ticket's ID(s) maybe?
If that's not possible, would it be OK if I reached out via email to the email address associated with your forum's profile so we can work on this together? Note that I'm merely asking as account specific inquiries like this one are best handled through our Official Channels for security reasons.
Let me know what you find please!