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How can I get a refund for Dropbox Business?

New member | Level 2
New member | Level 2

I would like to get a refund about Dropbox business service.

past a year, I didn’t notice that I am using Dropbox business account with automatic payment. It was paid last year at this time.

 

 But, I don’t ask you refund about that this payment. Anyway, it was happened and I didn’t check my credit card receipt at that time throughly . And,sometimes I’ve been used Dropbox but important thing is I just thought that it is just free service. 

 

And, today, I was very shocked with the payment message  about annual subscription with the total amount $450. I just noticed that Dropbox business is automatically renewed and I am using this business subscription. 

 

Actually, If I know thay I am using business service and it is $450 value. I didn’t use this service because that service is not fitted with my work style and it is really expensive to pay the amount by a normal user without company support. 

 

The payment was just happened today and I didn’t use anything at all after this payment, so I would like to stop this business subscription and I would like to get refund. I can’t handle this extra expenditure in my income level thesedays. 

 

I would like to fix this issue so pleasse handle this issue. I will also report this issue to my credit card company to cancel it, modify it. 

 

I will wait for your company support. 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox business refund

Super User II
Super User II
You need to log a ticket I'm afraid Lizjoo. You need to remember that you agreed to a reoccurring payment when you joined and you are emailed before renewal is taken.

www.dropbox.com/support will let you log your ticket and http://dropbox.zendesk.com will let you track it.

In terms of cancelling future payments you can do so via https://www.dropbox.com/help/billing/business-refunds

 


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View solution in original post

1 Reply 1
Highlighted

Re: Dropbox business refund

Super User II
Super User II
You need to log a ticket I'm afraid Lizjoo. You need to remember that you agreed to a reoccurring payment when you joined and you are emailed before renewal is taken.

www.dropbox.com/support will let you log your ticket and http://dropbox.zendesk.com will let you track it.

In terms of cancelling future payments you can do so via https://www.dropbox.com/help/billing/business-refunds

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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