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How can I reduce the number of licenses on my account?

New member | Level 2
New member | Level 2

Hello,

 

I have a problem.

Our team have a package of 10 lisense but we just use 7, and we dont want to pay for the 3 lisense that we are not using, one guy inthe phone tell us that we are not have to pay.

 

How i can solve this issue plis

1 Accepted Solution

Accepted Solutions
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Re: License issue

Super User II
Super User II
I believe you can only drop licences after your first year mdcl and then at each renewal.

Probably worth logging a ticket at www.dropbox.com/support and see what they say.

 


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2 Replies 2
Highlighted

Re: License issue

Super User II
Super User II
I believe you can only drop licences after your first year mdcl and then at each renewal.

Probably worth logging a ticket at www.dropbox.com/support and see what they say.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: License issue

Dropboxer
Dropboxer

And to add what @Mark said, you can change the number of licenses on your team at any time (the current minimum is 3), however the change will only come into effect at your renewal date.  To reduce the number of licenses just follow these steps when on your Admin's console:


1) Click "Manage licenses" further down under "Manage your plan"
2) Choose how many licenses you'd like to have in total
3) Click "Reduce licenses". 

 

Hope this helps and let us know how this goes @mdcl!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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