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Re: Admin

How do I change the admin of the team and make me the new admin?

DevonRokitka
New member | Level 2

I need to change the admin on our account. The lady that is the admin no longer works here. I would like to be the new Admin for Kimil Co but am unsure how to switch it

1 Accepted Solution

Accepted Solutions

Re: Admin

Lusil
Dropboxer
Hi there @DevonRokitka
 
In this case, if your team has another admin besides the user you mention, you need to contact them to change the roles for you. 
 
If they are the only admin in the team and you are able to contact them, the only way to appoint a new admin is to contact them (as the current admin) directly and have them change the roles
 
If there are no other admins in your team and this comes to a dead-end for you, you can always contact our Support team for further assistance on the matter. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Admin

Lusil
Dropboxer
Hi there @DevonRokitka
 
In this case, if your team has another admin besides the user you mention, you need to contact them to change the roles for you. 
 
If they are the only admin in the team and you are able to contact them, the only way to appoint a new admin is to contact them (as the current admin) directly and have them change the roles
 
If there are no other admins in your team and this comes to a dead-end for you, you can always contact our Support team for further assistance on the matter. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Admin

slangford
New member | Level 2

Hi, I have had 0 success with the options listed in the comments. I would like to contact someone to switch admins but I don't know who to speak with. The chat bot is not helpful. Is there anyone I can speak to about this? 

Re: Admin

Lusil
Dropboxer

Hey @slangford, thanks for nudging us on this thread. 

 

If you don't see any options in your Support page to contact our team, it sounds like you may be on a Basic account and not on a Business subscription. 

 

You can check which plan your account is on by going to your Plan tab online. 

 

For this reason, could you let me know exactly when you're trying to achieve? 

 

Are you trying to join a Business team as an admin, or change the permissions of a shared folder? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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