How to activate EU Hosting

[mawesi]

Hello,
we registered a Dropbox Business Advanced account with 15 users. According to several statements from Dropbox Sales, a hosting in the EU / Germany is possible. My problem is how to activate the EU hosting. The Dropbox Support has not been able to help me with this.

[Rich · Accepted solution]

Contact the Sales team.

• https/www.dropbox.com/business/contact

Also, as a Business customer, you have access to priority support. Check the options available to you in the Admin Console under Help, as you may have phone or live chat support or available to you.

[mawesi]

Thank you for your help. I already tried this and contacted sales two times and business support three times. The only answer I finally got after all these tries was the statement that they will contact me back on this issue as no one could answer it directly. I'm now waiting for this since Monday last week.
I'm hoping that there is a switch somewhere in the settings or that someone else successfully activated this service and can tell me how to do it.

[Rich]

There is no user accessible setting to change this. Only Support can do it for you.