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How to disconnect my personal account from business account

How to disconnect my personal account from business account

New member | Level 2

I have just been invited to join a business account (with my personal emailadress) and I connected my personal account by mistake and wish to disconnect it. Having looked through the help guides, I'm struggling to disconnect. When I go to settings the accounts are disconnected, but my personal account is still showing under the business account. I'm also not able to leave the team. Any ideas? Thank you.

1 Accepted Solution

Accepted Solutions

Re: How to disconnect my personal account from business account

Super User II

@Lola87 wrote:

I have just been invited to join a business account (with my personal emailadress) and I connected my personal account by mistake and wish to disconnect it.


Rather than connecting your two accounts (a proccess that keep them separate but allows you to sync both) it sounds like you've joined the team with your personal account. This merges your account into the Business team, effectively ending your account (it belongs to the business now).

 

In order to leave the team you'll need to contact the team admin. They need to convert your account back to an individual account. Make sure they don't simply remove you from the team. Doing so will delete your account. It needs to be converted to an individual account. Refer them to the following help article:

 

View solution in original post

2 Replies 2

Re: How to disconnect my personal account from business account

Super User II

@Lola87 wrote:

I have just been invited to join a business account (with my personal emailadress) and I connected my personal account by mistake and wish to disconnect it.


Rather than connecting your two accounts (a proccess that keep them separate but allows you to sync both) it sounds like you've joined the team with your personal account. This merges your account into the Business team, effectively ending your account (it belongs to the business now).

 

In order to leave the team you'll need to contact the team admin. They need to convert your account back to an individual account. Make sure they don't simply remove you from the team. Doing so will delete your account. It needs to be converted to an individual account. Refer them to the following help article:

 

View solution in original post

Re: How to disconnect my personal account from business account

New member | Level 2

Hello

 

Thank you very much for your feedback. In the meantime, a support member was able to help me and shared this helpful link: https:confused face:/help.dropbox.com/de-de/teams-admins/admin/convert-to-individual

Thanks for your support.

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